Online Policy & FAQS

HOURS OF OPERATION:

South Beach Location:


Monday: 11AM - 6PM

Wednesday: 11AM - 6PM
Friday: 11AM - 6PM
Saturday: 11AM - 6PM
Sunday: 11AM - 6PM


Hollywood, FL Location:


Available by appointment ONLY. 

Available Days:

Monday: 11AM - 6PM
Wednesday: 11AM - 6PM
Friday: 11AM - 6PM
Saturday: 11AM - 6PM
Sunday: 11AM - 6PM

RETURNS + EXCHANGES

Wish to exchange an item? Not a problem! We want everyone to be happy with their purchase and have a wonderful experience with BBB. 

If an exchange is desired, we have a 10-day return policy, which means you have 10 days after receiving your item to contact us and request an exchange. Contact us at support@bluebodybrazil.com to get the process started.

If your exchange request is accepted, we’ll send you instructions on how and where to send your package.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags (if originally included), and in its original packaging. 

 

*NOTE* 

All Swimwear purchases are eligible for EXCHANGES ONLY! Returns and refunds cannot be issued.

All Fitness Wear purchases "WITHOUT BUTT SCRUNCH" are eligible for EXCHANGES ONLY! Returns and refunds cannot be issued.

Items with the customization “WITH BUTT SCRUNCH” are not eligible for exchanges nor returns.

Customers are responsible for shipping costs when exchanging items. 

We MUST be contacted before anything is shipped back to our headquarters. Items sent back to us without first requesting an exchange will not be accepted. 

You can always contact us for any exchange question at support@bluebodybrazil.com

DAMAGES + ISSUES:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

HAVE QUESTIONS?

Find answers to your most common questions below. If you still have questions, let's chat!

Our Live Chat window is located at the bottom of the screen. If Live Chat is not available, you can always shoot us an email at support@bluebodybrazil.com

For questions related to becoming a brand ambassador or any marketing, please contact our marketing team at marketing@bluebodybrazil.com 

 

WHEN WILL MY ORDER SHIP AND HOW MUCH WILL IT COST?

*Due to covid, shipping times can vary from 2 weeks to a full month if the item is not in stock and needs to ordered from Brazil*

Domestic AND international orders may take 7 up to 21 days to ship. If rush shipping (express) is desired, please contact us via phone or email for rush orders and rates. Some purchases do not qualify for express shipping due to the customization “With Butt Scrunch” which undergoes a two day process. It is important to contact us before finalizing the rush shipping in order to make sure that your specific order qualifies. 

Once your order is placed, you will receive a confirmation email within 24 hours to track your order, another email once it ships, and lastly an email upon delivery. Keep in mind that these are just estimates -- we’re always working hard to get your order out as fast as possible! It will be there before you know it!

 

DOMESTIC U.S. ORDERS

Shipping is $7.50 on all domestic U.S. orders

Express shipping on all domestic orders is $26.75

 

INTERNATIONAL ORDERS

We love seeing our international babes in BBB! If you’re outside of the U.S., international shipping fees are based on shipping address, weight, and dimensions of the order. 

Please be advised that international orders may experience additional delays and/or incur increased duties and fees due to shipping carrier and regional restrictions. We have no control over these fees and overcharges as they are imposed by the shipping carrier and customs agencies. 

 

MY ORDER SAYS DELIVERED BUT I NEVER RECEIVED IT.

Please double check that the shipping address you used matches your location. If so, check with your neighbors or leasing office to make sure someone didn’t receive your package by mistake. Contact USPS first to find the update on your package. If your shipping address was correct and you still haven’t located your package 24-48 hours after it says it was delivered, please reach out to our customer service email at support@bluebodybrazil.com

Blue Body Brazil is not liable for lost or stolen packages after they have left our fulfillment center, but we will always do our best to work with you to try to find your order. 

 

I JUST PLACED 2 OR MORE ORDERS, CAN YOU MERGE OR GROUP MY ORDERS TOGETHER?

Unfortunately, we are unable to merge or group orders together when they are shipping to the same address. Once an order is placed in our system, we are unable to make any changes. 

 

I JUST PLACED 2 OR MORE ORDERS, CAN YOU REFUND THE SHIPPING ON ONE OR ALL OF THE ORDERS PLACED?

Once an order is placed in our system, we are unable to make any changes including shipping. Shipping fees are non-refundable even if more than one order is placed at the same time.

 

CAN I MAKE ADJUSTMENTS TO MY ORDER AFTER IT’S BEEN PLACED?

Once orders are placed, we are generally unable to make adjustments to them. However, we always do our best to accommodate when possible. Email us at support@bluebodybrazil.com for any changes regarding size, style, shipping address, or order cancellation.

 

WHO CAN I CONTACT WITH QUESTIONS ABOUT MY ORDER?

We’re happy to help! Please email us at support@bluebodybrazil.com or call us at (305)619-6251 You can expect a reply from us within 24 hours Monday-Sunday. 

 

BBB FABRICS AND MATERIALS 

WHAT’S THE DIFFERENCE BETWEEN LIGHT AND THICK SUPPLEX?

Both materials are super soft and have moisture wicking properties. We recommend washing with cold water to keep them looking their best.

       Light Supplex

Thick Supplex

  • Some compression
  • Better for cardio/yoga type workouts
  • Thinner, nylon-like material
  • Strongest compression
  • Made for heavier workouts
  • Thicker, cotton-like material

 

WHAT’S THICK SUPPLEX?

This is a functional and high- tech product, originally developed by Santa Constancia in the 90s, starting the trend of smart products. It is built with Polyamide-Air Jet Supplex®️ and Lycra®️ which provide faster drying. Its main attributes are natural softness and thermal comfort, with rapid transfer of heat and moisture, breathability, UVA/UVB protection and compression.

This fabric offers consumers the feel of cotton with the benefits of advanced fiber technology. Cotton’s natural texture and aesthetics make it the fabric of choice in many garment categories. Garments made with cotton tend to crease and shrink easily, and they often fade in color. SUPPLEX®️ fabrics are breathable, hold their shape, dry faster than cotton and retain their color. This fabric has a natural opaque look. It carries the “easy-care” concept, meaning it is easy to wash, quick to dry and does not need ironing.

Composition: 86 % polyamide and 14 % spandex

Care: The article should not be subject to bleaching with chlorine or any other product that contains large amount of bleach. Although it carries the easy-care concept and dries quickly, you should dispense the use of softeners and must not iron it.

 

WHAT’S LIGHT SUPPLEX?

It is a fabric built with nylon textured Amni®️ and Lycra®️, with balanced elasticity, providing thermal comfort, fast transfer of heat and moisture between the body, fabric and the environment, soft touch and fashionable look.

It is a very versatile fabric, it has an ultrafashion look and patterns and extremely soft texture, thanks to its composition of polyamide AMNI®️ and LYCRA®️. It has UV protection so it is perfect for outdoor activities.

Composition: Polyamide and Lycra®️

Care: The article should not be subject to bleaching with chlorine or any other product that contains large amount of bleach. Although it carries the easy-care concept and dries quickly, you should dispense the use of softeners and must not iron it. Abrasion with sharp or rough materials may damage the fabric.

 

WHAT’S SCRUNCHY SUPPLEX?

All our products are made with Supplex, and we can only get this amazing fabric from Brazil! Blue Body Brazil pants and bodysuits will lift your butt and hide cellulite. Supplex fabric pulls sweat away from your body, drying quickly. If cared for correctly, our garments will easily last for 5 years looking brand new! They never shrink, fade, pill, or lose their shape! Supplex stretches 5 times in length with full recovery to enhance fit and performance characteristics. Supplex manages moisture and keeps its vibrant color, wash after wash.

Composition : 92% Polyamide, 8% Elastane

Care: The article should not be subject to bleaching with chlorine or any other product that contains large amount of bleach. Although it carries the easy-care concept and dries quickly, you should dispense the use of softeners and must not iron it. Abrasion with sharp or rough materials may damage the fabric.

 

WHAT’S BUTT SCRUNCH?

Our scrunched butt back leggings and bodysuits will make you feel fierce! This ultra-flattering feature hugs and contours your curves. 

Butt Scrunch leggings include a scrunch (aka gathered) texture on the back to make your butt look rounder and gives you a higher, tighter booty!

In order to achieve our signature butt scrunch look, each item has to be custom tailored. During this tailored process (process takes about two days), the item will shrink in size. 

 

For Example: 

If a pair of regular leggings fits up to 9/10, then a Butt Scrunch pair will fit up to 7/8

If a bodysuit fits up to 13/14, then a Butt Scrunch suit will fit up to 11/12

 

*NOTE*

Items purchased with the customization “With Butt Scrunch” are not to be used in strenuous workouts or heavy squatting.